IMPORTANT NOTICE: Please read these Terms of Service carefully before using our service. By placing an order, submitting an application form, or otherwise using our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services. These Terms do not affect your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable UK legislation.

1.  Definitions and Interpretation

In these Terms of Service, unless the context otherwise requires, the following definitions apply:

"The Company", "we", "us", "our": NZN Engineering Software and Consultancy Limited, a company registered in England and Wales under company number 13384743.

"The Service": the driving test cancellation monitoring, search, and auto-booking service provided by the Company through its website and associated systems.

"The Customer", "you", "your": the individual who places an order and uses the Service.

"DVSA": the Driver and Vehicle Standards Agency, the UK government agency responsible for conducting driving tests.

"Application Form": the official form submitted by the Customer setting out their test preferences, including but not limited to preferred test centres, dates, times, and unavailable dates.

"Auto-Booking": the automated feature of the Service which searches for and books available driving test slots on the Customer’s behalf without requiring prior confirmation for each individual booking.

"Working Days": Monday to Friday, excluding English public holidays, unless otherwise specified.

"Calendar Days": all days including weekends and public holidays.

"Fresh Booking": a new driving test booking created by us on the DVSA system on the Customer’s behalf where no existing booking was previously held.

2.  About Our Service

2.1 Nature of the Service

We provide an independent administrative and software-based service that monitors the DVSA booking system for earlier driving test cancellation slots and, where instructed, automatically books those slots on the Customer’s behalf.

Our Service is provided on an “as is” and “as available” basis. While we use commercially reasonable efforts to find earlier test dates, we cannot guarantee that an earlier slot will become available or be successfully booked. Signing up for this service does not guarantee an earlier test date.

2.2 No Affiliation with DVSA

The Company has no affiliation, endorsement, sponsorship, or association with the DVSA. All driving tests are provided solely by the DVSA. The Customer pays the DVSA directly for the driving test itself. Our Service fee is entirely separate from any DVSA charges and covers software access, system monitoring, and administrative effort only.

2.3 Regulatory Compliance

We operate in full compliance with UK consumer law, including but not limited to the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Electronic Commerce (EC Directive) Regulations 2002, UK GDPR, and the Data Protection Act 2018. We access the DVSA’s publicly available booking system strictly as an authorised agent acting with the Customer’s explicit permission.

2.4 Service Standard

In accordance with Section 49 of the Consumer Rights Act 2015, the Service will be performed with reasonable care and skill. If you believe the Service has not met this standard, please contact us via our complaints procedure (Section 19) so that we can investigate and, where appropriate, offer a remedy.

3.  Eligibility and Registration

To use our Service, you must be at least 17 years old, hold a valid UK provisional driving licence, and have passed your theory test with a valid theory test certificate. You must also have an existing DVSA driving test booking or authorise us to create one on your behalf.

By registering, you confirm that all information provided (including but not limited to your full name, driving licence number, theory test pass number, date of birth, contact details, and test preferences) is accurate, complete, and up to date. You are solely responsible for the accuracy of the information you provide, and any errors or omissions may impact the Service.

4.  Order Process, Contract Formation, and Your Right to Cancel

4.1 Contract Formation

A legally binding contract is formed between you and the Company at the point you complete payment for the Service. You will receive an order confirmation by email. Please retain this for your records.

4.2 Your Statutory Right to Cancel (14-Day Cooling-Off Period)

As this is a distance contract within the meaning of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel this contract within 14 calendar days from the date the contract is formed (the date of your order confirmation) without giving any reason.

To exercise your right to cancel, you must inform us of your decision by a clear written statement sent via our WhatsApp support line at https://wa.me/447441944708. A simple message stating your intention to cancel is sufficient.

If you exercise your right to cancel within the 14-day cooling-off period, we will reimburse all payments received from you within 14 calendar days of the date on which we are informed of your decision to cancel, subject to any deductions for services already provided and non-refundable fees as set out in Section 4.3.

4.3 Early Commencement of the Service

IMPORTANT: By placing your order and submitting your application form, you expressly request that we begin performing the Service immediately (i.e., before the 14-day cancellation period expires). You acknowledge that:

•  If you cancel within the 14-day cooling-off period, you will be liable to pay a proportionate amount for the Service already provided up to the point of cancellation.

•  If the Service has been fully performed within the 14-day period (i.e., a test has been found and booked), you lose your right to cancel.

•  Where a Fresh Booking has been created by us on the DVSA system, the £28.00 fresh booking administration fee is non-refundable under any circumstances, including cancellation within the 14-day cooling-off period, as this represents a cost already incurred on your behalf.

•  Payment gateway/platform transaction fees are non-refundable in all cases. These fees are charged by the payment provider and are not returned to us; therefore, they will be deducted from any refund amount.

4.4 Pre-Contractual Information

In accordance with the Consumer Contracts Regulations 2013, the following pre-contractual information is provided and forms part of this contract: the main characteristics of the Service (as described in Section 2); the total price inclusive of any applicable taxes; the identity and contact details of the Company (as set out on the first page of these Terms); the arrangements for payment, performance, and the time by which we undertake to perform; the right to cancel and how to exercise it; the functionality of digital content (where applicable); and the existence of relevant codes of conduct.

5.  Service Fees and Payment

5.1 Service Fee

The Service fee is clearly displayed on our website at the time of purchase and covers the cost of software access, system monitoring, and administrative work. The DVSA test fee is always separate and paid directly to the DVSA by the Customer. Any additional fees (such as weekend or bank holiday surcharges, or Fresh Booking administration fees) are clearly disclosed before purchase or at the point at which they become applicable.

5.2 Payment

Payment must be made in full at the time of placing your order via the payment methods available on our website. All prices are stated in GBP and include VAT where applicable.

5.3 Additional Fees

If an additional fee applies after a booking has been made (for example, a weekend or bank holiday premium), payment must be received within 2 Working Days of notification. If payment is not received within this period, the Company reserves the right to cancel or change the booking without further notice, and no refund or claim shall be made in respect of such cancellation or change.

5.4 Default Values in Application Forms

Any pre-filled or default values within the application form are provided for convenience only and do not represent recommendations, guarantees, or binding preferences. It is the Customer’s sole responsibility to review, understand, and adjust all values before submission.

6.  How the Service Works

6.1 Auto-Booking

Our system continuously monitors the DVSA booking platform and automatically books test slots that match your submitted preferences. The Customer acknowledges that auto-booking operates continuously and in real time. You acknowledge and agree that:

•  We do not ask for confirmation before each individual booking. Once a suitable slot appears, the system may book it instantly, without human review or additional confirmation.

•  It is your responsibility to keep your preferences up to date and to notify us of any unavailable dates before a booking is made.

•  Delays in updating your preferences may result in bookings that cannot be changed or cancelled.

•  The Company cannot be held responsible if an unsuitable or unchangeable test is booked due to preferences not being updated in time by the Customer.

•  Cancellation slots can appear and disappear within seconds. Due to this speed, there may be no opportunity for manual review or prior notification.

6.2 Official Preferences and the Application Form

The official Application Form is the sole authoritative source of preferences used by our system. All test preferences, including test centres, preferred dates and times, and unavailable dates, must be submitted via the official Application Form.

Any preferences communicated via WhatsApp, email, telephone, or any other channel outside the official Application Form are considered temporary manual adjustments only. Such adjustments do not override the latest submitted Application Form and are not guaranteed to be applied.

6.3 Processing Time for New Application Forms and Preference Changes

Where a Customer submits a new Application Form or otherwise requests any change to their existing preferences, including but not limited to test centres, dates, times, unavailable dates, or notice settings, such request shall require a minimum of 6 hours from receipt during Working Hours to be reviewed and processed by the Company.

Until the new Application Form or requested change has been fully reviewed and processed, the Customer’s previously active preferences shall remain in force and continue to govern the operation of the Service.

The Customer acknowledges and agrees that the auto-booking system operates continuously and in real time, and cannot be paused or amended instantly upon receipt of a new form or change request.

Accordingly, if a driving test is found and booked on the Customer’s behalf before the new Application Form or requested change has been processed, and such booking matches the Customer’s previously active preferences, the booking shall be deemed valid and properly made, the Service shall be considered fully completed and delivered, and the Company shall bear no responsibility or liability for any dissatisfaction, conflict, or inconvenience arising from the fact that the new preferences had not yet taken effect.

It is therefore the Customer’s responsibility to allow sufficient time during Working Hours for any new Application Form or change request to be processed before expecting the updated preferences to apply.

6.4 Reset of Preferences

If a search is stopped, cancelled, refunded, paused, or restarted for any reason, all manual adjustments (i.e., those not submitted via the Application Form) are automatically cleared.

6.5 Restart and Reactivation of Service

Where a Customer requests that the Service be stopped, cancelled, refunded, paused, or later restarted for any reason, the Customer must submit a new official Application Form to confirm their current preferences, including but not limited to preferred test centres, dates, times, and unavailable dates.

If no new Application Form is submitted after a restart, the most recent valid Application Form on record shall be deemed confirmed and shall exclusively govern the operation of the Service.

The Company shall not be required to review or rely upon any past conversations, messages, acknowledgements, or temporary adjustments that are not reflected in the latest valid Application Form.

6.6 Acknowledgment by Customer

By using the Service, the Customer acknowledges that internal system processes, including how preferences are stored, cleared, or reapplied following cancellations or restarts, form part of the normal operation of the Service and do not require separate individual notification.

Any acknowledgement, confirmation, or response provided via WhatsApp, email, or support channels does not constitute acceptance, validation, or permanent application of preferences unless those preferences have been submitted via the official Application Form.

7.  Use of Personal Information and Data Protection

7.1 Data Controller

NZN Engineering Software and Consultancy Limited is the data controller for the purposes of UK GDPR and the Data Protection Act 2018. Our full contact details are set out at the beginning of these Terms.

7.2 How We Use Your Data

By providing your driving licence number, theory test pass number, and other personal details, you explicitly consent to us accessing your DVSA account on your behalf for the sole purpose of checking for earlier driving test slots and/or rescheduling your driving test. We act strictly as an authorised agent with your express permission.

We process your personal data on the following legal bases: (a) performance of our contract with you (Article 6(1)(b) UK GDPR); (b) your explicit consent where required (Article 6(1)(a) UK GDPR); and (c) our legitimate interests in operating and improving the Service (Article 6(1)(f) UK GDPR), provided this does not override your rights and interests.

7.3 Data Security and Sharing

All personal data is stored securely in compliance with UK GDPR and the Data Protection Act 2018 using industry-standard encryption and security measures. Your personal information will not be sold, rented, or shared with any third parties, except where required by law, regulation, or lawful court order, or where necessary to provide the Service (for example, accessing the DVSA system on your behalf).

7.4 Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Once your data is no longer required, it will be securely deleted or anonymised.

7.5 Your Data Rights

Under UK GDPR, you have the following rights in relation to your personal data: the right of access (to obtain a copy of your data); the right to rectification (to correct inaccurate data); the right to erasure (to request deletion of your data where there is no compelling reason for continued processing); the right to restrict processing; the right to data portability; and the right to object to processing. To exercise any of these rights, please contact us via our WhatsApp support line at https://wa.me/447441944708. We will respond within one calendar month.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk if you believe your data protection rights have been violated.

7.6 Privacy Policy

For full details of how we collect, use, store, and protect your personal data, please refer to our separate Privacy Policy available at https://www.driving-test-cancellations.uk/termsofservice/privacy-policy. This Privacy Policy forms part of these Terms.

8.  Automated AI Customer Support

Our WhatsApp customer support channel may be handled in whole or in part by an artificial intelligence (AI) assistant. While the Company takes all reasonable steps to ensure the accuracy and reliability of AI-generated responses, such responses may occasionally contain errors, inaccuracies, omissions, or misinterpretations.

The binding terms of your contract are set out exclusively in these Terms of Service, our Refund Policy, and our Pricing Policy. In the event of any conflict between information provided by our AI assistant and these published Terms, these Terms shall prevail in all circumstances. AI-generated responses do not constitute an amendment, waiver, or variation of these Terms.

The Company shall not be liable for any loss, damage, cost, or expense arising from: reliance on information provided by the AI assistant; any incorrect pricing, availability information, or service descriptions communicated via the AI assistant; any actions taken or omitted by the Customer based solely on AI-generated advice or instructions; or any failure of the AI system to correctly identify, assess, or respond to a Customer’s specific circumstances.

Nothing communicated by the AI assistant constitutes legal, financial, or professional advice. If you believe a response is incorrect, unclear, or inadequate, you are advised to request escalation to a human team member by stating “I’d like to speak to a human” or similar. The Company will use reasonable endeavours to ensure a human representative reviews the matter promptly during Working Hours.

By continuing a conversation with our AI assistant, you acknowledge and accept this notice.

9.  Booking Responsibility and Limitations

9.1 Intermediary Role

The Customer remains the legal contracting party with the DVSA at all times. We act solely as an intermediary and administrative assistant to facilitate faster bookings. The DVSA’s own Terms and Conditions continue to apply to all driving test bookings, and our role does not override, replace, or supersede those terms.

9.2 DVSA Changes

We are not responsible for any changes, cancellations, or modifications made by the DVSA, including but not limited to changes to the test date, time, test centre, or test availability. Such changes are outside our control.

9.3 Customer Responsibility for Cancellations

Once a test has been booked, the Customer is solely responsible for managing, rescheduling, or cancelling the test directly with the DVSA. If a non-refundable test (as defined by DVSA) is booked and subsequently cancelled by the Customer, the Company accepts no liability for any DVSA fees lost.

10.  Customer Responsibilities

10.1 General Responsibilities

The Customer is responsible for: preparing adequately for the driving test, including obtaining sufficient practice; bringing all correct and valid documents on the test day as required by the DVSA; ensuring that the vehicle used for the test is suitable, insured, and roadworthy (the DVSA does not provide a vehicle); keeping their contact details and test preferences up to date at all times; and responding promptly to any communications from the Company regarding their booking.

10.2 Exclusions

We accept no responsibility for test cancellations, failures, or issues arising from: missing or invalid documents; an unsuitable, uninsured, or unroadworthy vehicle; the Customer or their instructor failing to attend the test; incorrect or outdated information provided by the Customer; or any other matters within the Customer’s control.

11.  Refund and Cancellation Policy

11.1 Your Statutory Cancellation Right

As set out in Section 4.2, you have a statutory right to cancel within 14 calendar days of placing your order under the Consumer Contracts Regulations 2013. If you requested early commencement of the Service, you may be liable for a proportionate charge for work already performed.

11.2 Voluntary Refund Policy (Beyond the Statutory Period)

In addition to your statutory rights, we offer the following voluntary refund policy: if we have not found and booked a test for you, you may request a refund at any time within 60 calendar days of placing your order by contacting us via our WhatsApp support line at https://wa.me/447441944708.

Where a Fresh Booking has been created by us on the DVSA system, the £28.00 administration fee is non-refundable under any circumstances, as this represents a cost already incurred on your behalf. Additionally, payment gateway transaction fees are always deducted from any refund (see Section 11.6).

11.3 No Refund After Successful Booking

No refund will be issued once a test has been successfully found and booked on your behalf, regardless of the reason, including but not limited to: change of mind; scheduling conflicts; duplicate bookings; failure to attend the test; or the Customer’s own cancellation of the booked test.

11.4 Test Date Management

You are solely responsible for checking and managing the last possible date to cancel or change your driving test on the DVSA platform. If this deadline has passed, neither the DVSA nor the Company can modify or cancel your test, and no refund will be possible from either party.

11.5 Refund Eligibility After 60 Calendar Days

If more than 60 calendar days have passed since your original order date, refund decisions are at the sole discretion of the Company, taking into account the circumstances of the request and the extent of services already rendered. This is because our services are continuously rendered from the moment you place your order, and resources (including staff time, system access, and software licensing) are consumed whether or not a test is found.

This voluntary refund limitation does not affect your statutory rights under UK consumer law, including but not limited to your rights under the Consumer Rights Act 2015, your right to raise legitimate concerns with the Financial Ombudsman Service, or your right to seek redress through the courts or any Alternative Dispute Resolution (ADR) body.

11.6 Payment Provider Fees

Payment platform transaction fees (such as Stripe processing fees) are not returned to us by payment providers. Therefore, when any refund is issued, these fees are automatically deducted from the refund amount. This applies to all refunds without exception. The deducted amount corresponds to the actual non-recoverable fee charged by the payment provider.

11.7 Refund Processing

Eligible refunds are processed on scheduled refund days and not immediately. Same-day refunds are not available under any circumstances. We will inform you of the earliest refund date once your refund has been approved. The Company has no control over bank or payment provider processing times. Once a refund has been issued by us, responsibility for processing timelines passes to the payment provider and your issuing bank.

11.8 Effect of Refund Requests on Preferences

Refund requests, service pauses, or restarts will reset all manual preference adjustments, as described in Sections 6.3 and 6.4. Preferences can only be reactivated by submitting a new Application Form.

11.9 Calendar Days

Unless explicitly stated otherwise, all deadlines, notice periods, gap settings, and advance-day settings used by our system are calculated in calendar days (including weekends and public holidays), not DVSA working days.

11.10 Working Hours and Processing Window for Refund Requests

Refund requests must be submitted during Working Hours (Monday to Friday, 9:00 AM to 6:00 PM UK time, excluding public holidays) via WhatsApp. All refund requests require a minimum of 6 hours from receipt during Working Hours to be reviewed and actioned. Messages received outside Working Hours are deemed received at the start of the next working day.

If a driving test is found and booked on your behalf during this 6-hour Processing Window, the Service is considered fully completed and delivered, and no refund will be available. For full details, see Section 15.5 of these Terms.

12.  Rescheduling and Additional Fees

12.1 Post-Booking Changes

If we successfully book a test for you and you subsequently wish to change the test centre, date, or time, or cancel the test and request a new search, a £30 administration fee applies. This fee is payable before any new search begins. No new search will be started until payment is received. Full details are set out in our Pricing Policy.

12.2 Test Swapping

If a Customer requests a change to their test slot after it has been booked by the Company, the Company reserves the right to swap the Customer’s test appointment with another customer (where mutually beneficial) and reschedule the Customer’s test based on their new preferences. The Customer acknowledges and agrees to this possibility.

12.3 No Guarantee of Availability

By requesting a new test date, the Customer acknowledges that availability depends on cancellation slots matching their new preferences. The Company does not guarantee that a suitable cancellation will arise, and the Customer assumes full responsibility for any risks associated with the change request.

12.4 Additional Payment Clarification

All additional payments to the Company are for administrative work and software access only. The DVSA test fee is never affected by our charges.

13.  Post-Booking: Test Date Security

13.1 End of Our Responsibility

Our responsibility in relation to the Service ends once your driving test has been booked and the booking confirmation details have been provided to you. From that point, the management and security of your booking is entirely your responsibility.

13.2 Mandatory Actions After Booking

After receiving your booking confirmation, you must immediately:

•  Verify your test details via the DVSA system at https://driverpracticaltest.dvsa.gov.uk/login

•  Contact the DVSA on 0300 200 1122 to request protection against unauthorised changes to your booking.

13.3 Why This Is Necessary

Your driving licence number and theory test pass number are the only details required to modify or cancel your driving test on the DVSA system. If you have ever shared these details — intentionally or unintentionally — with any person, service, website, or app, there is a real risk that your test could be modified, cancelled, or sold to someone else by a third party without your knowledge or consent.

13.4 Your Sole Responsibility

If you fail to secure your test as described above, you alone are responsible for any changes, cancellations, losses, or consequences that follow. Claiming that you “only provided your details to us” is not a valid defence or excuse, because you may have unknowingly or previously shared them elsewhere.

13.5 Company Position on Unauthorised Changes

•  NZN is not responsible for any unauthorised modifications, cancellations, or changes to your test under any circumstances.

•  The Company will never cancel or change your test unless you submit a clear written request to us via WhatsApp (https://wa.me/447441944708).

•  If your personal details are leaked, accessed, or misused by any malicious individuals or third parties, NZN cannot be held responsible for any resulting unauthorised changes, cancellations, or any other unwanted outcomes.

13.6 Prohibition on Test Selling

Selling, trading, transferring, offering for sale, or facilitating the sale of a driving test slot obtained through our Service to any third party is strictly prohibited and constitutes a serious breach of these Terms.

Protecting your test is your responsibility. If you do not take action to secure your test booking as described in Section 13.2, it may reasonably indicate that you are attempting to sell or transfer your test, which is strictly against our policies.

Where the Company reasonably suspects that a Customer is engaging in or facilitating test selling, the Company reserves the right to:

•  Immediately terminate the Service without refund.

•  Report the Customer to the DVSA and/or relevant authorities.

•  Take any other action the Company deems necessary to protect its legitimate interests.

13.7 Acceptance of Risk

If you have any doubts about these terms or the security obligations described in this Section, you should not sign up for or use our Service. If you are already a Customer and are unwilling to accept these terms, please stop using our Service immediately and contact us to discuss your options.

14.  Fraud, Chargebacks, and Prohibited Conduct

14.1 Prohibited Conduct

The following conduct is strictly prohibited and constitutes a material breach of these Terms:

•  Selling, trading, transferring, or facilitating the sale of any driving test slot obtained through our Service.

•  Providing false, misleading, or fraudulent information to the Company at any stage.

•  Creating multiple accounts or placing duplicate orders to exploit the Service.

•  Sharing your account login credentials, DVSA details, or service access with any third party.

•  Engaging in abusive, threatening, harassing, or offensive behaviour towards Company staff or representatives.

•  Attempting to gain unauthorised access to the Company’s systems, software, or other customers’ data.

•  Filing fraudulent or unwarranted chargebacks, payment disputes, or claims with payment providers, banks, or any third party where the Service has been performed in accordance with these Terms.

14.2 Chargebacks and Payment Disputes

If a Customer initiates a chargeback or payment dispute with their bank, credit card company, or any payment provider, and the Company determines that the Service was performed in accordance with these Terms, the Company reserves the right to:

•  Contest the chargeback or dispute and provide all relevant evidence (including booking confirmations, communication records, and system logs) to the payment provider.

•  Immediately suspend or terminate the Customer’s access to the Service.

•  Recover any costs incurred as a result of the dispute, including chargeback fees, administrative costs, and legal fees.

•  Refuse to provide any further services to the Customer.

•  Report the matter to the relevant fraud prevention agencies or authorities.

Customers are strongly encouraged to contact us via WhatsApp (https://wa.me/447441944708) to resolve any issues before initiating a chargeback or dispute. Filing a chargeback does not release you from your obligations under these Terms.

14.3 Consequences of Prohibited Conduct

If the Company reasonably determines that a Customer has engaged in any prohibited conduct, the Company may, at its sole discretion and without prior notice: immediately terminate the Service without refund; cancel or modify any test booking made on the Customer’s behalf; report the Customer to the DVSA, relevant authorities, and/or fraud prevention agencies; pursue recovery of any losses, costs, or damages through all available legal means; and refuse to provide any future services to the Customer.

14.4 Indemnification

The Customer agrees to indemnify and hold harmless the Company, its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: the Customer’s breach of these Terms; the Customer’s misuse of the Service; any fraudulent, negligent, or illegal activity by the Customer; any third-party claims resulting from the Customer’s actions or omissions; and any unwarranted chargebacks or payment disputes initiated by the Customer.

15.  Communication and Contact

15.1 Communications from Us

By registering for the Service, you agree to receive communications from us via email, WhatsApp, and/or SMS at the contact details provided during registration. These communications may include order confirmations, booking notifications, service updates, and important notices regarding your account or these Terms.

15.2 Your Contact Details

It is your responsibility to ensure that the email address, mobile phone number, and any other contact details you provide are correct and up to date. No claims, refunds, or compensation can be made where we have been unable to contact you due to incorrect or invalid contact details provided by you.

15.3 How to Contact Us

All queries, complaints, requests, and communications from Customers to the Company must be directed through our WhatsApp support line at https://wa.me/447441944708. This is our sole monitored customer support channel. Emails are not monitored and telephone calls are not accepted. Any communication sent via channels other than WhatsApp may not be received or actioned, and the Company accepts no responsibility for missed communications sent through unmonitored channels.

15.4 Working Hours

Our support team operates during the following hours (UK time): Monday to Friday, 9:00 AM to 6:00 PM, excluding English public holidays (“Working Hours”). Messages received outside of Working Hours will be reviewed and actioned on the next working day. The Company is under no obligation to monitor, read, or action any messages outside of Working Hours.

15.5 Request Processing Time

All customer requests — including but not limited to refund requests, cancellation requests, service pauses, preference changes, and any other instructions — require a minimum of 6 hours from receipt during Working Hours to be reviewed and actioned (“Processing Window”). Messages received outside Working Hours are deemed received at the start of the next working day, and the 6-hour Processing Window begins from that point.

If a driving test is found and booked on your behalf during the Processing Window (i.e., after you send your request but before it has been reviewed and actioned), the Service is considered fully completed and delivered. In such cases, no refund, cancellation, or reversal will be available, and the booking will stand. The auto-booking system operates continuously and in real time, and the Company cannot guarantee that a request will be processed before the system acts on a matching test slot.

It is therefore the Customer’s responsibility to submit any requests, changes, or cancellations as early as possible during Working Hours to allow sufficient processing time.

16.  Intellectual Property

All content, software, technology, designs, trademarks, logos, and other intellectual property associated with the Service and the Company’s website are owned by or licensed to NZN Engineering Software and Consultancy Limited. You may not copy, reproduce, distribute, modify, reverse engineer, or create derivative works from any part of our Service or website without our prior written consent.

17.  Limitation of Liability

17.1 Scope

To the fullest extent permitted by law, the Company’s total aggregate liability to you in respect of all claims arising under or in connection with these Terms and the Service shall not exceed the total amount paid by you for the Service.

17.2 Exclusions

The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or anticipated savings, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, even if the Company has been advised of the possibility of such damages.

17.3 Specific Exclusions

Without limiting the generality of the above, the Company shall not be liable for: missed test opportunities due to incorrect user information; missed deadlines for changes or cancellations on the DVSA system; technical failures, outages, or maintenance on the DVSA website; changes to DVSA policies, systems, or availability; matters outside our reasonable control; or the Customer’s failure to secure their test booking as recommended in Section 13.

17.4 Statutory Rights Preserved

Nothing in these Terms excludes or limits the Company’s liability for: (a) death or personal injury caused by the Company’s negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the terms implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982; or (d) any other liability that cannot be excluded or limited by applicable law.

18.  Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, government actions, sanctions, changes in law or regulation, DVSA system outages or changes, internet service failures, cyberattacks, power failures, strikes, industrial action, or other events of force majeure. In such circumstances, the Company’s obligations shall be suspended for the duration of the force majeure event, and the Company will use reasonable efforts to mitigate the impact on the Customer.

19.  Complaints and Dispute Resolution

19.1 Internal Complaints Procedure

If you are dissatisfied with any aspect of our Service, please contact us in the first instance via our WhatsApp support line at https://wa.me/447441944708. We aim to acknowledge all complaints within 3 Working Days and to provide a full response within 14 Working Days.

19.2 Alternative Dispute Resolution (ADR)

If we are unable to resolve your complaint to your satisfaction, you may wish to use an Alternative Dispute Resolution (ADR) provider. Details of an approved ADR provider will be provided upon request or as required by law. You can also submit a complaint via the UK’s alternative dispute resolution platform.

19.3 Your Legal Rights

Nothing in these Terms affects your statutory right to take legal action through the courts or to contact relevant regulatory bodies, including Trading Standards and the Competition and Markets Authority (CMA).

20.  Termination

20.1 Termination by the Customer

You may terminate this contract at any time by contacting us via our WhatsApp support line. Your refund entitlement will be determined in accordance with Section 11 of these Terms.

20.2 Termination by the Company

The Company reserves the right to suspend or terminate your access to the Service, with or without notice, if: you breach any material term of these Terms; you provide false, misleading, or fraudulent information; you engage in abusive or threatening behaviour towards Company staff; you are suspected of selling or attempting to sell test slots obtained through our Service; or you fail to pay any amounts due.

20.3 Effect of Termination

Upon termination: the Company will cease all monitoring and booking activity on your behalf; any outstanding fees remain payable; and provisions of these Terms that by their nature should survive termination (including limitation of liability, intellectual property, and data protection clauses) will continue to apply.

21.  Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any material changes will be communicated to you via email or through our website. The updated Terms will apply to any orders placed after the date of publication. If you do not agree with the updated Terms, you should stop using the Service and may request a refund in accordance with Section 11. Continued use of the Service after publication of updated Terms constitutes your acceptance of those changes.

22.  General Provisions

22.1 Entire Agreement

These Terms (together with our Privacy Policy, Refund Policy, and Pricing Policy) constitute the entire agreement between you and the Company in relation to the Service and supersede any prior discussions, messages, representations, or agreements. In the event of any conflict between these Terms and the Refund Policy or Pricing Policy, these Terms shall prevail.

22.2 Severability

If any provision of these Terms is found to be invalid, unenforceable, or illegal by any court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision shall be severed from these Terms without affecting the validity and enforceability of the remaining provisions.

22.3 Waiver

A failure or delay by the Company in exercising any right or remedy under these Terms shall not constitute a waiver of that right or remedy, nor shall it prevent or restrict further exercise of that or any other right or remedy.

22.4 Assignment

The Customer may not assign, transfer, or sub-contract any of their rights or obligations under these Terms without the Company’s prior written consent. The Company may assign, transfer, or sub-contract its rights and obligations under these Terms in whole or in part to any third party, provided that the Customer’s rights are not materially diminished.

22.5 Third-Party Rights

These Terms do not confer any rights on any person or party (other than the parties to these Terms and, where applicable, their successors and permitted assigns) pursuant to the Contracts (Rights of Third Parties) Act 1999.

22.6 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your statutory right to bring proceedings in the courts of your domicile.

22.7 Statutory Rights

Nothing in these Terms is intended to or shall be construed to exclude, restrict, or override any rights you have under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable mandatory UK consumer protection legislation. Your statutory rights are not affected.

22.8 Notices

All notices and communications from the Customer to the Company must be sent via our WhatsApp support line at https://wa.me/447441944708. The Company may send notices to the Customer via email, WhatsApp, or SMS at the contact details provided during registration. Notices sent by the Company via WhatsApp or email are deemed received on the next Working Day after sending.

22.9 Customer Acknowledgment and Confirmation

By agreeing to these Terms and using the Service, the Customer confirms that they understand and acknowledge that:

•  This service is entirely independent from the DVSA.

•  The payment made to us is an administrative/service fee only and is not a government charge.

•  We operate in full compliance with UK consumer law, DVSA’s published terms of service, and UK consumer law requirements for fair and transparent charging.

•  All transactions are transparent, voluntary, and based on informed customer consent.

•  No assumption, expectation, or interpretation outside these Terms shall apply, and the Service will be assessed solely by reference to these Terms and the latest valid Application Form.

•  Signing up for this service does not guarantee an earlier test date.

22.10 Interpretation

If any part of these Terms is unclear, it is the Customer’s responsibility to contact us for clarification before placing an order. If the Customer does not fully understand any section, they should seek clarification before purchasing.

22.11 Meaning of “Risk Free”

Where the term “risk free” is used in our marketing materials, it refers solely to the ability to request a refund before a test has been booked, in accordance with our Refund Policy (Section 11). It does not imply a guarantee of any outcome, nor does it override any limitation set out in these Terms.