Privacy Policy

1. Who We Are

NZN Engineering Software and Consultancy Limited is the data controller[cite: 104]. We trade as Driving Test Cancellations UK and provide an independent driving test cancellation search and booking service.

Registered Address: 6 Templewood, London, W13 8DQ, United Kingdom. [cite_start]
ICO Registration: ZB331616[cite: 104]. [cite_start]
Contact: WhatsApp Support — https://wa.me/447441944708[cite: 121].

2. What We Collect

Information you provide: Full name, email address, phone number (including WhatsApp), driving licence number, theory test pass number/test reference, date of birth, availability preferences, booking-related information, and proof of payment.

DVSA account access: Where explicitly authorised by you, we temporarily use your DVSA login credentials solely to search for, change, or book a driving test on your behalf[cite: 106]. [cite_start]We do not store your DVSA password[cite: 113]. Access is used only for the duration necessary to perform the service.

Automatically collected data: IP address, browser type and version, date/time stamps, referring/exit pages, click activity, and device information. This data is collected via server log files and does not directly identify you.

Cookies: We use cookies to remember preferences, improve functionality, and optimise your experience. You can disable cookies through your browser settings.

3. Why We Use Your Data and Our Lawful Basis

Under UK GDPR, we rely on the following lawful bases:

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• Contract performance (Article 6(1)(b)): To provide and manage our service, access your DVSA account, search for and book tests, process payments, and communicate with you[cite: 108]. This is our primary basis.
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• Legitimate interests (Article 6(1)(f)): To maintain system security, prevent fraud, and improve our service[cite: 110].
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• Legal obligation (Article 6(1)(c)): To comply with legal, regulatory, or tax requirements[cite: 115].
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• Consent (Article 6(1)(a)): For any optional marketing communications[cite: 109].

4. Who We Share Your Data With

We do not sell, rent, or trade your personal data[cite: 113]. We only share data with:

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• The DVSA booking system: To perform our service on your behalf[cite: 113].
• Payment service providers (PayPal, Stripe): For transaction processing. [cite_start]These are PCI DSS–compliant[cite: 113].
• Hosting and IT security providers: For system maintenance and protection.
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• Legal authorities: Where required by law, court order, or to protect our legal rights[cite: 113].

5. International Data Transfers

Some third-party providers (payment processors/hosting) may process data outside the UK. We ensure appropriate safeguards (UK adequacy regulations or Standard Contractual Clauses) are in place.

6. Data Retention

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• Active customer data: Retained for the duration of your service and for up to 12 months after completion[cite: 115].
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• DVSA login credentials: Used only during active service; not stored permanently[cite: 116].
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• Financial records: Retained for up to 6 years to comply with HMRC requirements[cite: 115].
• Server log files: Retained for up to 12 months for security purposes.

7. Your Rights

Under UK GDPR, you have the right to access, rectification, erasure, restriction, portability, and objection[cite: 118, 119, 120]. [cite_start]To exercise these, contact us via WhatsApp: https://wa.me/447441944708[cite: 121].

Right to complain: You can lodge a complaint with the ICO at https://ico.org.uk or call 0303 123 1113[cite: 123].